Although we have tried our best to make X-Setup as error-free as possible,
there will be constellations where X-Setup does not work as expected or using it
will result in "strange" effects. Therefore we provide these topics to help you.
If you do not have a problem, but would like to know what you can do to avoid
any problems with X-Setup, see the A Word Of Warning
topic.
Important: Because of the massive success of X-Setup, Xteq Systems
can no longer provide email support for X-Setup. We regret we had to
make this change, but it was the only solution to keep X-Setup freeware
for most of our users! Please do not sent support issues via email, they will
be answered with an auto responder.
What to do when you have a problem with X-Setup
- First of all, keep cool and don't panic!
- Uninstalling X-Setup, although a common reaction,
won't help. This action does not roll back any changes you made, so it won't
solve your problem. Plus, the most problems user encounter when using X-Setup
are side-effects of settings they have changed. Therefore, you will need X-Setup
to revert the changes and resolve the problem.
- Read README.TXT located inside the folder where you installed X-Setup.
This file maybe contains late-breaking information that aren't included in
this help file and might already document a solution for your problem
- Read the Known Issues topic in this help file
which documents problems with X-Setup that we already know about.
- Read the Frequently Asked Questions (FAQ) topic in
this help file. It lists questions we are often asked and the answers.
- Visit the Online Support Page for general support tips.
- Visit the Document Center which
documents all important topics about products from Xteq Systems.
- Visit the X-Setup Online Forum
which is a peer-2-peer help forum for users of X-Setup. This forum is
moderated by Xteq Systems.